SUPPORT

Infotehna customers are entitled to instantly access valuable information via the Infotehna telephone support center for Severity 1 issues or via Infotehna Customer SupportPortal for issues of all severity levels.

Customers have the access to essential software components such as free maintenance releases and software upgrades. Customers will also receive proactive technical alerts and announcements, ensuring customer's team all the technical support they need for a seamless Infotehna solution usage.

Key elements of Infotehna Customer Support are:

· Telephone support during Infotehna business hours for Severity 1 critical issues and in-depthproblem resolution

· 24/7 self-service web support

· Proactive technical alerts and announcements;

· Access to software updates. 

Standard Support also allows customers to authorize up to two contacts as valid customer support contacts—employees who have completed training or have equivalent experience in Infotehna administration and in customer’s specific product configuration. Additional contact resources may be included through separate contract agreements.